LEGAL REFERENCE

Your privacy is how we built undian

We protect your personal data, account activity and payment details across every lobby, table and transaction. When you open an account with us, your information stays encrypted, audited...

Data encryptionAccount securityPayment protectionIndonesia compliantTransparent practices
Enter Game Lobby Read FAQ
undian Your privacy is how we built undian

How we collect and use your data

We collect your name, email, phone number and account details when you join undian. During gameplay, we log session activity, bet history and withdrawal requests. Payment information for DANA, OVO, GoPay and QRIS is tokenised and never stored on our servers. We use this data to verify your identity, process payouts, detect fraud and improve your lobby experience. Your data is held

in secure data centres and shared only with licensed payment partners and compliance teams where local law permits. You can request access or deletion anytime through your account settings.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy questions and requests

Email support Send privacy concerns to our data protection team...
Account settings Manage your personal data, communication preferences and data-sharing...
Data access requests Request a copy of all data we hold...
TRUST MARKERS

Why you can trust our policy

Third-party audits

Our data security is reviewed quarterly by independent compliance firms. Audit reports are available on request to account holders.

Indonesia standards

We follow local data protection laws and regional compliance frameworks. Your information is treated under the strictest available standards.

Encrypted infrastructure

All personal data travels over TLS 1.3 and rests in AES-256 encrypted vaults. Payment tokens never touch our core database.

No third-party sales

We never sell your data to marketers, brokers or advertisers. Your account details remain yours exclusively.

Real-time breach alerts

If any unauthorised access occurs, you receive an email alert within two hours. We notify you before posting public disclosure.

Annual transparency report

We publish yearly summaries of data requests, compliance actions and policy updates. Read it on our about page.

Our policy across every page

Home & lobby pages
Policy link in footer. Your data handling is the same whether you browse or play.
Live casino tables
Stream and gameplay data is logged separately. Your video feed is never recorded or shared outside undian.
Slot rooms
Spin history and results are stored on your account. RNG audits do not expose your personal information.
Sportsbook markets
Betting history is tied to your account. Odds feeds and market data are anonymised in analytics reports.
Payment pages
DANA, OVO, GoPay and QRIS flows use tokenisation. Your card or wallet details never appear in our logs.
Account settings
Edit your profile, withdrawal preferences and privacy controls. Changes are audited and timestamped for your record.
Support & help centre
Chat transcripts are encrypted. Only your assigned agent and our security team can access ticket history.
PLATFORM SNAPSHOT

What makes our privacy stand out

01
Account-first design Your privacy controls are built into your account dashboard, not hidden in settings menus. One tap to see or change what we hold.
02
Payment tokenisation DANA, OVO, GoPay and QRIS payments are tokenised instantly. We never store your wallet or card details on our servers.
03
Session privacy Your gameplay data is isolated per session. Logout clears temporary data. Long-term records are anonymised after 90 days.
04
Geographic limits Your data stays in Indonesia-based data centres unless you request export. Transfers abroad require explicit consent.
05
Right to be forgotten Close your account and request full data deletion. We remove all personal information within 30 days, except fraud records.
06
Real-time transparency View exactly what data we hold, when it was collected and why. Export your full dossier anytime as a machine-readable file.

Privacy policy questions answered

Yes. We tokenise all e-wallet and payment details before they reach our servers. Your wallet credentials stay with your payment provider. We store only a secure token that lets us process your next withdrawal. No plaintext card or account numbers ever appear in our systems.

Active account data stays on file while your account is open. If you close your account, we keep minimal records (account ID, closure date) for 7 years to comply with financial regulations. All other personal information is deleted within 30 days unless you opt to retain it.

Absolutely. Log into your account, open Privacy Settings, and select Download My Data. We'll email you a complete file of everything we hold—profile info, bet history, payments and support tickets. Export is free and instant.

Never. We do not sell, rent or share your personal information with marketers, brokers or third parties for profit. We share data only with licensed payment processors (DANA, OVO, GoPay operators) and compliance teams when required by law.

We monitor for breaches 24/7. If unauthorised access occurs, you'll receive an alert email within two hours. We notify affected accounts before posting public notice. Your data is encrypted, so attackers cannot read it even if they access our servers.

Yes. Go to Account Settings, select Close Account, and confirm. We delete all personal data within 30 days. Financial records needed for tax or fraud investigation are kept for 7 years but anonymised. You receive a deletion confirmation email.

We operate in supported regions in Indonesia. This policy applies to all undian users. Indonesian data protection standards are our baseline. If you're in a region with stricter laws, the strictest rules apply to you. Changes are posted here first.